Need help?

Our support team is ready for your questions. E-mail us or use the FAQ section for common info.

We answered important questions for you!

  • What is an active user?

    Active user is a system user that holds a valid username and password and logs in to any of your courses during a single monthly billing period. You can have unlimited number of users registered in Theor.io - we only charge you for users that actually use your courses.

  • Can Theor.io be used from mobile devices?

    Theor.io user interface is built upon "responsive design" tools and techniques, and fully supports a wide range of client devices, including mobile phones, tablets, and desktop computer screens of all sizes and resolutions.

  • Do you support SCORM, TinCan/xAPI, Common Cartridge, ...

    No. Theor.io strives to provide a lean, simple and flexible environment to its users. Most of these standards and reference models are rather complex and difficult to use and support. Therefore, they are not supported by Theor.io at this time.

  • Do you provide help with importing content from another Learning Management System (LMS)?

    Yes, we can help you import any SCORM compliant content. We can also make it mobile-friendly during this process, or customize it in any way you want. Please contact us for more details.

  • Which payment methods are accepted?

    You can purchase our monthly plans online using your credit card. You can alternatively use wire transfer to pay for yearly plans or customization services. Please contact us for more details.

  • What happens after my first month of usage?

    Your subscription will be automatically renewed, and we will charge your credit card for an additional month of usage. There are no long term contracts with Theor.io. Our plans are billed monthly and can be cancelled at any time.

  • Can I change plans?

    Yes, you can change price plans (either upwards or downwards) at any time.

  • Can I get my data out from Theor.io?

    Your data is safe with us. However, we can provide you with a full backup of the data stored in our system. Please contact us for more details.

  • Can we change the design of the platform?

    As an additional service for customers who need a customized look and feel, we offer full design and rebranding services. It will be designed according to the customer’s needs, corporate identity and branding guidelines. Please contact us for more details.

  • Do you offer software customization services?

    Theor.io platform is built upon MonoX, tried and tested web application framework, than can be customized according to customer's specifications. We can add new features or develop new modules on your demand. Please contact us for more details.

  • I don't want to use the cloud. Can I install and run your platform on my own servers?

    Yes. We can redesign, customize and install our platform in your local environment. Please contact us for more details.

Get in touch, our friendly support team is expecting your questions!